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Policy

SHIPPING

Q2NATURALS Have Free Shipping On All Orders $50 or more, plus any discount code offers can be use along with it.

**All Domestic (USA) orders are shipped quickly via USPS Priority Mail.

**To help our customers save, we have a Flat Rate Shipping of $7.20 on all orders no matter the size of your purchase. Products are made to order therefore, your order will be process and ship within 2-5 business days. Be sure that your shipping information is correct to prevent your package from being delivered to the wrong address or returned. If a package is returned to Q2NATURALS, the package can be re-shipped at the buyers request and the additional shipping cost is the sole responsibility of the buyer.

Once a package is shipped we do provide a tracking number to track your package until it reaches its destination. It's the responsibility of the carrier to deliver, therefore direct any questions in regards to delays, loss, damage, theft, etc. directly to the carrier. However, our goal is for these wonderful products to reach you. Contact us **Monday through Friday 9:00 a.m. 6:00 p.m. EST if you have any questions or encounter any problems.

**we ship on business days only (Monday-Friday), excluding holidays 

RETURNS

We strive to create high quality, all natural, handmade, made to order natural hair, bath & body products that suit the needs and expectations of our customers. However, due to the nature of the products we cannot accept returns, offer refunds or exchanges. We do suggest trying smaller size items before committing to a larger size if you're new to our stores. All sales are final unless there's an error on the part of Q2.

INTERNATIONAL SHIPPING
We do ship internationally to select destinations. All orders are ship USPS Priority International Mail and should take 6-10 business days for major markets or more depending on the country to receive your package. Delivery time may vary due to weather conditions and destination.

**If your country is not listed during checkout and you would like to make a purchase use the "contact us" form and we will assist you.

Packages will only ship directly to the buyer. Please double check the shipping address to make sure it's accurate. If a package is returned to Q2NATURALS, the package can be re-shipped at the buyers request and the additional shipping cost is the sole responsibility of the buyer. Any additional costs regarding customs, vat taxes, returned package, etc. it is the responsibility of the buyer. Please inquire if your country is not listed to see if arrangements can be made.

WHOLESALE & PRIVATE LABEL

Contact us for wholesale or to help you create a private label line for your business.

ADDITIONAL POLICIES & CUSTOM ORDERS

If you have a particular need and would like to request a custom order Q2 will be glad to assist you: ie. Baby shower, party favors, wedding & bridal gifts, etc. Or, request a custom order if you would like a particular product made to suit a specific need that is not listed in our shop. All custom orders must be paid in full before the making and shipping of the product. Contact us for information or to inquire and how to proceed with a custom request order.

We are committed to serving our customers, contact us with any questions customersfirst@q2naturals.com.

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